Thank you for shopping with Holladay Candle Co.! Every order is carefully handcrafted, packaged with care, and shipped as quickly as possible. We work hard to process orders promptly so you can enjoy your favorite fragrances without a long wait.
Shipping
Orders are processed and shipped in the order they are received.
We strive to ship all orders as quickly as possible. During product launches, holidays, promotions, or periods of high order volume, processing times may be slightly longer.
Once your package has been shipped, you will receive a tracking number via email so you can follow your order every step of the way.
Shipping carriers are responsible for delivery once your package leaves our facility. While we are happy to help if an issue arises, we are not responsible for carrier delays caused by weather, holidays, or other circumstances beyond our control.
Returns & Exchanges
Due to the handmade nature of our products and for hygiene and safety reasons, all sales are final. We do not accept returns, refunds, or exchanges for products that have been opened, used, or simply because a fragrance was not your personal preference.
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with your order number and clear photos of the product and packaging. We'll review the issue and work quickly to make it right.
Order Accuracy
Please double-check your shipping address before placing your order. Holladay Candle Co. is not responsible for packages shipped to an incorrect address provided at checkout. If a package is returned to us because of an incorrect or undeliverable address, the customer will be responsible for any additional shipping costs required to resend the order.
We truly appreciate your support of our small business. Every order means the world to us, and we're committed to providing high-quality, handcrafted products and exceptional customer service. Thank you for choosing Holladay Candle Co.!
